Managing complexity and insitutionalization : power and politics in ERP implementation in an Australian university

Corbitt, Brian, Peszynski, Konrad and Boon, Olaf 2005, Managing complexity and insitutionalization : power and politics in ERP implementation in an Australian university, in Qualitative case studies on implementation of enterprise wide systems, Idea Group, Hershey, Pa., pp.160-175.

Attached Files
Name Description MIMEType Size Downloads

Title Managing complexity and insitutionalization : power and politics in ERP implementation in an Australian university
Author(s) Corbitt, Brian
Peszynski, Konrad
Boon, Olaf
Title of book Qualitative case studies on implementation of enterprise wide systems
Editor(s) von Hellens, Liisa
Nielsen, Sue
Beekhuyzen, Jenine
Publication date 2005
Chapter number 10
Total chapters 16
Start page 160
End page 175
Total pages 16
Publisher Idea Group
Place of Publication Hershey, Pa.
Keyword(s) Australian university
ERP
ERP implementation
Managing complexity
managing institutionalization
Politics
Power
Summary This chapter reports a case study of ERP implementation in an institution of higher education. The ERP is one based on integration of administrative tasks based on Oracle® systems and is successful both in terms of its embeddedness in institutionalized practice and in supporting that university's operations. The key issue that emerged from the study showed that understanding complexity, institutionalized practice, and the power relations in existence enable the implementation to be more effective, as it can be managed when understood. The chapter argues that organizations reproduce practice and that an ERP challenges that. To deal with that challenge, social dramas emerge wherever power exists, and the resulting conflicts challenge the effectiveness of the systems put in place. In this case study, the key role of the project champion in resolving the social dramas became evident.
ISBN 1591404479
9781591404477
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category B1 Book chapter
ERA Research output type B Book chapter
Copyright notice ©2005, Idea Group Inc.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30000725

Document type: Book Chapter
Collection: School of Information and Business Analytics
Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Versions
Version Filter Type
Access Statistics: 431 Abstract Views, 0 File Downloads  -  Detailed Statistics
Created: Thu, 03 Jul 2008, 11:11:03 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.