Email and knowledge creation: supporting inquiring systems and enhancing wisdom

Lichtenstein, Sharman, Parker, Craig and Cybulski, Margaret 2005, Email and knowledge creation: supporting inquiring systems and enhancing wisdom. In Coutney, James, Haynes, John and Paradice, David (ed), Inquiring organizations: moving from knowledge management to wisdom, Idea Group Publishing, Hershey, Pa., pp.89-108, doi: 10.4018/978-1-59140-309-8.ch005.

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Title Email and knowledge creation: supporting inquiring systems and enhancing wisdom
Author(s) Lichtenstein, Sharman
Parker, CraigORCID iD for Parker, Craig
Cybulski, Margaret
Title of book Inquiring organizations: moving from knowledge management to wisdom
Editor(s) Coutney, James
Haynes, John
Paradice, David
Publication date 2005
Chapter number 5
Total chapters 16
Start page 89
End page 108
Total pages 20
Publisher Idea Group Publishing
Place of Publication Hershey, Pa.
Keyword(s) communication technologies
Summary The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can be built. This chapter presents a case study of a Singerian inquiring organization which illustrates how afluid dynamic community of employees can use email to build knowledge, learn, make decisions, and enhance wisdom through a cycle of knowledge combination (divergence) and knowledge qualification (convergence). The chapter offers new theoretical perspectives on the enhancement of wisdom in inquiring organizations and provides practical insights into the use of email for supporting effective knowledge creation in inquiring organizations.

ISBN 159140309X
Language eng
DOI 10.4018/978-1-59140-309-8.ch005
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category B1 Book chapter
ERA Research output type B Book chapter
Copyright notice ©2005, Idea Group Inc.
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