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Aligning multiple knowledge perspectives in a health services system : a case study

Castleman, Tanya, Swatman, Paul and Fowler, Danielle 2005, Aligning multiple knowledge perspectives in a health services system : a case study, in Creating knowledge-based healthcare organizations, Idea Group Publishing, Hershey, Pa., pp.207-221.

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Title Aligning multiple knowledge perspectives in a health services system : a case study
Author(s) Castleman, Tanya
Swatman, Paul
Fowler, Danielle
Title of book Creating knowledge-based healthcare organizations
Editor(s) Wickramasinghe, Nilmini
Gupta, Jatinder
Sharma, Sushil
Publication date 2005
Chapter number 16
Total chapters 24
Start page 207
End page 221
Total pages 15
Publisher Idea Group Publishing
Place of Publication Hershey, Pa.
Keyword(s) disability
electronic data collection
health
multiple perspectives
political
social services
soft systems methodology
Summary This chapter reports the results of a feasibility study into electronic collection of service data at “point of delivery” for disability programs. The investigation revealed that while the proposed system would have produced more fine-grained data, it would not have improved any actor’s knowledge of service delivery. The study illustrated the importance of context in the transition from data to knowledge; the diffused and fragmented organisational structure of social service administration was shown to be a major barrier to effective building and sharing of knowledge. There was some value in the collection of detailed service data but this would have damaged the web of relationships which underpinned the system of service delivery and on which the smooth functioning of that system depended. The study recommended an approach to managing the informal and tacit knowledge distributed among many stakeholders, which was not especially technologically advanced but which supported, in a highly situated manner, the various stakeholders in this multi-organisational context.
ISBN 1591404592
9781591404590
Language eng
Field of Research 150302 Business Information Systems
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1 Book chapter
Copyright notice ©2005, Idea Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30000778

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.