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Mustering consent: government-sponsored virtual communities and the incentives for buy-in

Wilkins, Linda, Swatman, Paula M. C. and Castleman, Tanya 2002, Mustering consent: government-sponsored virtual communities and the incentives for buy-in, International journal of electronic business, vol. 7, no. 1, pp. 121-134.

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Title Mustering consent: government-sponsored virtual communities and the incentives for buy-in
Author(s) Wilkins, Linda
Swatman, Paula M. C.
Castleman, Tanya
Journal name International journal of electronic business
Volume number 7
Issue number 1
Start page 121
End page 134
Publisher M.E. Sharpe, Inc.
Place of publication Armonk, N. Y.
Publication date 2002
ISSN 1086-4415
Keyword(s) diffusion effects
electronic service delivery (ESD)
export documentation G2B virtual trading communities
Summary The global trend to electronic service delivery (ESD) by governments can include the sponsorship of virtual communities that create value and become places where people, content, and communication come together around a need, enabling government agencies to extend their traditional service-provision role. Implementation is sometimes problematic, however, and understanding the implementation process is crucial to the success of such virtual communities. This paper reports a case study of a virtual community (an on-line export-documentation system) that links government and business. The study employs Bijker's framework to conceptualize the process of defining the technical standard and implementing the documentation system. Diffusion effects shaped the implementation and influenced participant responses, illustrating Bijker's argument that an artifact or product demonstrates interpretive flexibility before it stabilizes.
Language eng
Field of Research 080699 Information Systems not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2002, M.E. Sharpe, Inc.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30001698

Document type: Journal Article
Collections: School of Information Systems
Higher Education Research Group
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