The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students

McQuilken, Lisa and Pont, Marcin 2003, The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students, The journal of current research in global business, vol. 5, no. 7, Winter, pp. 71-83.

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Title The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students
Author(s) McQuilken, Lisa
Pont, Marcin
Journal name The journal of current research in global business
Volume number 5
Issue number 7
Season Winter
Start page 71
End page 83
Publisher Delaware State University
Place of publication Delaware, Ill.
Publication date 2003
ISSN 1050-6292
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30002117

Document type: Journal Article
Collection: School of Management and Marketing
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