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The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study

Prajogo, Daniel and Brown, A. 2004, The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study, Quality management journal, vol. 11, no. 4, pp. 31-42.

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Title The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study
Author(s) Prajogo, Daniel
Brown, A.
Journal name Quality management journal
Volume number 11
Issue number 4
Start page 31
End page 42
Publisher American Society for Quality
Place of publication Milwaukee, Wis.
Publication date 2004
ISSN 1068-6967
Summary This article presents the findings from an empirical study examining the relationship between total quality management (TQM) practices and quality performance in Australian organizations. A comparison is made between organizations that have adopted formal TQM programs and organizations without a formal program in place. It was recognized that the lack of a formal program did not necessarily mean TQM principles were not being practiced. The findings show that the firms adopting formal TQM programs implement several TQM practices at a higher level than those that do not have TQM programs. This difference, however, is not apparent in the case of quality performance. Furthermore, the findings show the strong links between TQM practices and quality performance, and there is no significant difference between organizations implementing formal TQM programs and those organizations simply adopting TQM practices. This suggests that it is the adoption of quality practices that matters rather than formal programs per se.
Language eng
Field of Research 150313 Quality Management
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30002598

Document type: Journal Article
Collection: School of Management and Marketing
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