Service provision factors that affect the health and wellbeing of people living in a lower SES environment: the perspective of service providers

Savage, Sally, Bailey, Susan, Wellman, David and Brady, Sharon 2005, Service provision factors that affect the health and wellbeing of people living in a lower SES environment: the perspective of service providers, Australian journal of primary health, vol. 11, no. 3, pp. 11-18.

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Title Service provision factors that affect the health and wellbeing of people living in a lower SES environment: the perspective of service providers
Author(s) Savage, Sally
Bailey, Susan
Wellman, David
Brady, Sharon
Journal name Australian journal of primary health
Volume number 11
Issue number 3
Start page 11
End page 18
Publisher La Trobe University
Place of publication Melbourne, Vic.
Publication date 2005
ISSN 1448-7527
1836-7399
Keyword(s) service provision
access
low SES
health services
Summary Inequalities in health and wellbeing within low socioeconomic (SES)  environments are well documented. Factors inherent to the health care system itself, such as inaccessible, inflexible or inappropriate seroiceprovision, contribute to the poorer health status ofresidents oflow SES areas. This paper explores the issues ofseroice provision in low SES areas, documenting the perceptions of seroice providers about the seroice needs of residents, in order to understand the systemic factors that negatively impact on health and wellbeing. A total of54 health and welfare seroice providers from two adjacent low SES suburbs within regional Victoria were interoiewed using qualitative research methods. Keyfindings indicate that successful navigation of health care seroices by residents within these low SES environments is being impeded by issues ofaccess, a lack ofappropriate early interoention options or measures, and general resident disempowerment. Central to the improvement of seroice provision is the need for seroices to become economically, geographically and culturally accessible. In particular, the importance of community involvement in health planning and health promoting seroices must be reflected in the ethos ofseroice provision.
Language eng
Field of Research 111799 Public Health and Health Services not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2005, CSIRO
Persistent URL http://hdl.handle.net/10536/DRO/DU:30003155

Document type: Journal Article
Collection: School of Health and Social Development
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