Facilitating online privacy on eCommerce websites: an Australian experience
Ladson, Alicia and Fraunholz, Bardo 2005, Facilitating online privacy on eCommerce websites: an Australian experience, Journal of information, communication and ethics in society, vol. 3, no. 2, pp. 59-68, doi: 10.1108/14779960580000261.
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Facilitating online privacy on eCommerce websites: an Australian experience
As traditional organizations using their websites for eCommerce transactions are increasing at an exponential rate, privacy concerns of users are also on the rise. To gain an insight into these concerns, existing policies and legislation, we conducted the research reported in this paper, in 2003. To augment the literature synthesis, a multiple case study analysis was conducted, based on six large organisations in Australia. Our research findings suggested that in the Australian context, an online privacy policy (OPP) on the website which complies with the Privacy Act, supported by few best practices are reasonably able to address online privacy concerns. However, these findings are restricted in time frame, indicative and relevant in the Australian context. Nevertheless, we hope to stimulate academic research enquiry and discussion forums through this research.
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