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Collaborative knowledge creation in electronic mail

Lichtenstein, Sharman and Parker, Craig 2006, Collaborative knowledge creation in electronic mail, International journal of knowledge and learning, vol. 2, no. 3/4, pp. 279-297.

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Title Collaborative knowledge creation in electronic mail
Author(s) Lichtenstein, Sharman
Parker, Craig
Journal name International journal of knowledge and learning
Volume number 2
Issue number 3/4
Start page 279
End page 297
Publisher Inderscience
Place of publication Olney, England
Publication date 2006
ISSN 1741-1009
1741-1017
Keyword(s) e-mail
knowledge management
collaborative knowledge creation
Summary With organisational work increasingly performed by the collaboration of distributed groups, an improved understanding is needed of the co-creation of knowledge in emerging virtual structures. We explore the potential of the ubiquitous organisational tool, electronic mail (e-mail), for supporting collaborative knowledge creation in such settings. This research draws on a case study of knowledge creation occurring in e-mail conversations in a large Australian university and adopts a discourse analysis research approach. We describe a model of collaborative knowledge creation derived from the study and identify a preliminary set of key factors for organisational knowledge tools and their use by groups to support collaborative knowledge creation. The paper also provides insights into the role of e-mail in collaborative knowledge creation, not only in facilitating this process, but in shaping a participatory, multi-perspective, team-based approach to knowledge building. Organisational implications arising from this type of knowledge creation are also discussed in the paper.
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2006, Inderscience Enterprises Ltd.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30003831

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