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What do we know about why internet users complain? An exploratory study

Volkov, Michael 2003, What do we know about why internet users complain? An exploratory study, Journal of e-business, vol. 3, no. 2, pp. 1-12.

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Title What do we know about why internet users complain? An exploratory study
Author(s) Volkov, MichaelORCID iD for Volkov, Michael orcid.org/0000-0002-2459-4515
Journal name Journal of e-business
Volume number 3
Issue number 2
Start page 1
End page 12
Publisher International Academy of E-Business
Place of publication Indiana, PA
Publication date 2003-12
ISSN 1542-0876
Keyword(s) consumer complaints
internet
exploratory
consumer profile
Notes Reproduced with the kind permission of the copyright owner.
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2003, International Academy of E-Business
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004076

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.