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Quality managers: beyond 2000?

Waddell, Dianne and Mallen, David 2001, Quality managers: beyond 2000?, Total quality management & business excellence, vol. 12, no. 3, pp. 373-384, doi: 10.1080/09544120120034519.

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Title Quality managers: beyond 2000?
Author(s) Waddell, Dianne
Mallen, David
Journal name Total quality management & business excellence
Volume number 12
Issue number 3
Start page 373
End page 384
Publisher Routledge
Place of publication Oxfordshire, England
Publication date 2001-05
ISSN 1478-3363
1478-3371
Summary A review on current quality management literature discloses a conglomeration of sentiments amongst quality managers with regards to the future of their quality profession. These sentiments can primarily be grouped into two categories: (1) that quality managers will no longer play a role in functional management, as quality will become an integral part of the organization; and (2) alternatively, they will play a significantly different role, leading to a specialized job design (Stratton, 1996, Quality Progress, 29, pp. 73-74). Despite the fact that many have voiced their concerns regarding the future of the quality profession, little formal research has been conducted to address this issue. Thus, the significance of undertaking this research is to aim to verify and substantiate their sentiments. Findings of the research may also contribute as a signal to quality managers with regards to their future roles and may inspire them to prepare themselves better for meeting future qualityrelated endeavours. It is important not to prophesy the precise future role of quality managers, as no one outside the psychic industry will claim to be capable of it. Rather, the research endeavours to predict the role of quality manager in the next decade by conducting interviews with various professionals in the quality-related fields, testing the significance of research questions generated from these interviews through surveys and reviewing current quality manager-related literature. Thus, synthesizing the results from the above-mentioned means to predict the role of quality managers in the years beyond 2000.
Language eng
DOI 10.1080/09544120120034519
Field of Research 150399 Business and Management not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2001, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004306

Document type: Journal Article
Collections: School of Management and Marketing
Higher Education Research Group
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