Towards Universal Accessibility: Including Users with a Disability in the Design Process
Keller, Susan, Braithwaite, Richard, Owens, Janet and Smith, Kaye 2001, Towards Universal Accessibility: Including Users with a Disability in the Design Process, in Proceedings of the twelfth Australasian Conference on Information Systems : 4-7 December 2001 Coffs Harbour, NSW, Australia, School of Multimedia and Information Technology, Southern Cross University, Coffs Harbour, N.S.W., pp. 359-368.
While increased awareness of disability issues has resulted in the development of guidelines for developing accessible software, such guidelines do not guarantee that the end product will be optimal for users with a disability. We present an overview of a user-centred approach to the needs analysis and ultimate design of a disability aware email client (Multimail). We discuss the process we used to work with participants in developing the software and reflect on the benefits and challenges of the process.
Field of Research
080699 Information Systems not elsewhere classified
HERDC Research category
E1 Full written paper - refereed
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