eCommerce for owner-operated restaurants : an exploratory study

Chin, Carolyn Ye-Phern and Castleman, Tanya 2001, eCommerce for owner-operated restaurants : an exploratory study, in Proceedings 6th Annual CollECTeR Conference on Electronic Commerce 2001, CollECTer '01, [CollECTeR], [Coffs Harbour, N.S.W.], pp. 205-216.

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Title eCommerce for owner-operated restaurants : an exploratory study
Author(s) Chin, Carolyn Ye-Phern
Castleman, Tanya
Conference name CollECTeR Conference on Electrical Commerce (6th : 2001 : Coff's Harbour, N.S.W.)
Conference location Coff`s Harbour
Conference dates 3-4 December 2001
Title of proceedings Proceedings 6th Annual CollECTeR Conference on Electronic Commerce 2001, CollECTer '01
Editor(s) [Unknown]
Publication date 2001
Conference series CollECTeR Conference on Electrical Commerce
Start page 205
End page 216
Publisher [CollECTeR]
Place of publication [Coffs Harbour, N.S.W.]
Keyword(s) restaurant industry
ecommerce
small to medium sized enterprises (SMEs)
Summary This paper reports the findings of an exploratory study of eCommerce adoption by owner-operated restaurants in Melbourne. The study included interviews with 22 owner/managers of small restaurants and 4 restaurant industry association representatives. We discuss the eCommerce applications that are currently being used in the Melbourne restaurant industry and the attitudes and experiences of owner-operators related to eCommerce. We explore the reasons for the slow uptake of eCommerce in the restaurant industry and the competitive structure of the industry
in which owner-managed restaurants operate.
ISBN 0864187793
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004510

Document type: Conference Paper
Collections: Faculty of Business and Law
Citation only collection - Business & Law
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