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eCommerce for owner-operated restaurants: an exploratory study

Chin, Carolyn Ye-Phern and Castleman, Tanya 2001, eCommerce for owner-operated restaurants: an exploratory study, in Proceedings 6th Annual CollECTeR Conference on Electronic Commerce 2001, CollECTer '01, [CollECTeR], [Coffs Harbour, N.S.W.], pp. 205-216.


Title eCommerce for owner-operated restaurants: an exploratory study
Author(s) Chin, Carolyn Ye-Phern
Castleman, Tanya
Conference name CollECTeR Conference on Electrical Commerce (6th : 2001 : Coff's Harbour, N.S.W.)
Conference location Coff`s Harbour
Conference dates 3-4 December 2001
Title of proceedings Proceedings 6th Annual CollECTeR Conference on Electronic Commerce 2001, CollECTer '01
Publication date 2001
Start page 205
End page 216
Publisher [CollECTeR]
Place of publication [Coffs Harbour, N.S.W.]
Keyword(s) restaurant industry
ecommerce
small to medium sized enterprises (SMEs)
Summary This paper reports the findings of an exploratory study of eCommerce adoption by owner-operated restaurants in Melbourne. The study included interviews with 22 owner/managers of small restaurants and 4 restaurant industry association representatives. We discuss the eCommerce applications that are currently being used in the Melbourne restaurant industry and the attitudes and experiences of owner-operators related to eCommerce. We explore the reasons for the slow uptake of eCommerce in the restaurant industry and the competitive structure of the industry
in which owner-managed restaurants operate.
ISBN 0864187793
Language eng
Field of Research 150399 Business and Management not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004510

Document type: Conference Paper
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