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Voices of experience : developing export capability through eCommerce in Australian SMEs

Castleman, Tanya and Cavill, Marina 2001, Voices of experience : developing export capability through eCommerce in Australian SMEs, in e-everything: e-commerce, e-government, e-household, e-democracy : conference proceedings ; Fourteenth Bled Electronic Commerce Conference, Bled eConference, Bled, Slovenia, pp. 575-590.

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Title Voices of experience : developing export capability through eCommerce in Australian SMEs
Author(s) Castleman, Tanya
Cavill, Marina
Conference name Bled Electronic Commerce Conference (14th : 2001 : Bled, Slovenia)
Conference location Bled, Slovenia
Conference dates 25-26 June 2001
Title of proceedings e-everything: e-commerce, e-government, e-household, e-democracy : conference proceedings ; Fourteenth Bled Electronic Commerce Conference
Editor(s) O'Keefe, B.
Loebbecke, C.
Grlcar, J.
Pucihar, A.
Lenart, G.
Publication date 2001
Conference series Bled Electronic Commerce Conference
Start page 575
End page 590
Total pages 16
Publisher Bled eConference
Place of publication Bled, Slovenia
Keyword(s) eCommerce
exports
Australia
Summary This paper reports an exploratory study of 19 Australian SMEs which had successfully used eCommerce develop to or enhance their export capability. The purpose of the study was to identify both successful adoption processes and impediments to using eCommerce for export. Few companies had  adopted a strategic and planned approach to managing this adoption. The lack of easily accessed and trustworthy information and advice was partly responsible. The study identified a number of other obstacles to  eCommerce export development, including infrastructure and technical deficiencies, lack of awareness and expertise, problems with banking and finance and problems with physical links into export destinations. The developments that would most enable Australian companies to use eCommerce for export are identified as: improvements in the infrastructure on which eCommerce depends; the provision of consolidated, impartial information and advice about the use of eCommerce for export; and training and skills development to facilitate the implementation of eCommerce for export.
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2001, Bled Electronic Commerce Conference
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004512

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.