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AQIS, EXDOC and the 'meaties' : an interpretivist case study of an Australian export documentation system implementation

Wilkins, Linda, Swatman, Paula M.C. and Castleman, Tanya 2001, AQIS, EXDOC and the 'meaties' : an interpretivist case study of an Australian export documentation system implementation, in Fourteenth Bled Electronic Commerce Conference : E-Everything: e-Commerce, e-Government, e-Household, e-Democracy, Bled, Slovenia, June 25 - 26, 2001, Bled Electronic Commerce Conference, Bled, Slovenia, pp. 559-574.

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Title AQIS, EXDOC and the 'meaties' : an interpretivist case study of an Australian export documentation system implementation
Author(s) Wilkins, Linda
Swatman, Paula M.C.
Castleman, Tanya
Conference name Bled Electronic Commerce Conference (14th : 2001 : Bled, Slovenia)
Conference location Bled, Slovenia
Conference dates 25-26 June 2001
Title of proceedings Fourteenth Bled Electronic Commerce Conference : E-Everything: e-Commerce, e-Government, e-Household, e-Democracy, Bled, Slovenia, June 25 - 26, 2001
Editor(s) O`Keefe, B.
Loebbecke, C.
Grlcar, J.
Pucihar, A.
Lenart, G.
Publication date 2001
Conference series Bled Electronic Commerce Conference
Start page 559
End page 574
Total pages 16
Publisher Bled Electronic Commerce Conference
Place of publication Bled, Slovenia
Keyword(s) EXDOC
Australian Quarantine Inspection Service (AQIS)
innovative practice
export
electronic service delivery
Summary EXDOC is an on-line export documentation system implemented by the Australian Quarantine Inspection Service [AQIS] and used currently by 90% of meat exporters. At a time when governments world-wide are increasingly committed to introducing electronic service delivery [ESD], this is a timely exemplar of innovative practice. In this paper, we consider the initial implementation of EXDOC in the meat export sector in order to identify the factors that led to the successful adoption of this system.

We consider these factors in the context of diffusion of innovation literature supplemented with Bijker’s social constructivist framework. The theoretical flexibility provided by this combination of approaches enabled us to draw out a number of implications from the data that bear on strategy formulation.

Factors found to have significant bearing on the early adoption of EXDOC included: (1) idiosyncratic factors precipitating the initial implementation (2) the constraints based on accommodating user capabilities (3) the organisational role taken by AQIS (4) diffusion as a self-reinforcing and value-adding effect.

A standard represents both a problem as a requirement of such a system and a problem solving strategy eliciting compliance to the system requirements. Over the period of shaping and stabilizing of the industry standard, AQIS was required to act as facilitator in the coordination of the actors.

The implementation of systems like EXDOC enables users to identify what they want from a system, specifying their preferences and tradeoffs. Such implementations offer opportunities for systems redesign within export business sectors with major strategic implications for the industry.
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Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2001, Bled Electronic Commerce Conference
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004513

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.