A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships

Robertson, Nichola and Shaw, Robin 2001, A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships, in 9th international colloquium in relationship marketing, Concordia University, Montreal, Canada, pp. 69-87.


Title A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships
Author(s) Robertson, Nichola
Shaw, Robin
Conference name International Colloquium in Relationship Marketing (9th : 2001, Montreal, Canada)
Conference location Montreal, Canada
Conference dates 24-26 September 2001
Title of proceedings 9th international colloquium in relationship marketing
Editor(s) Paulin, Michèle
Ferguson, Ronald
Publication date 2001
Conference series International Colloquium in Relationship Marketing
Start page 69
End page 87
Publisher Concordia University
Place of publication Montreal, Canada
Language eng
Field of Research 150599 Marketing not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2001, Concordia University
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004518

Document type: Conference Paper
Collection: School of Management and Marketing
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