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A system dynamics view of the role of customer satisfaction in increasing company profits

King, Gerard 2001, A system dynamics view of the role of customer satisfaction in increasing company profits, in Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedings, Edith Cowan University, School of Management Information Systems, We-B Centre, Churchlands, W.A., pp. 220-228.


Title A system dynamics view of the role of customer satisfaction in increasing company profits
Author(s) King, Gerard
Conference name Australia New Zealand Systems Conference (7th: 2001: Perth, W.A.)
Conference location Perth, W.A.
Conference dates 27-28 November 2001
Title of proceedings Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedings
Editor(s) Hutchinson, William
Warren, Matthew
Publication date 2001
Conference series Australia New Zealand Systems Conference
Start page 220
End page 228
Publisher Edith Cowan University, School of Management Information Systems, We-B Centre
Place of publication Churchlands, W.A.
ISBN 072980500X
9780729805001
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004530

Document type: Conference Paper
Collection: Citation only collection - Business & Law
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