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Investigating information systems analysts' possession of tacit organisational knowledge

Crofts, Merete and Swatman, Paul 2002, Investigating information systems analysts' possession of tacit organisational knowledge, in Proceedings of the 35th Annual Hawaii International Conference on System Sciences, IEEE, Los Alamitos, Calif..

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Title Investigating information systems analysts' possession of tacit organisational knowledge
Author(s) Crofts, Merete
Swatman, Paul
Conference name Hawaii International Conference on System Sciences (35th : 2002 : Big Island, Hawaii)
Conference location Big Island, Hawaii
Conference dates 7-10 January 2002
Title of proceedings Proceedings of the 35th Annual Hawaii International Conference on System Sciences
Editor(s) Sprague, Ralph H.
Publication date 2002
Total pages 10 pp.
Publisher IEEE
Place of publication Los Alamitos, Calif.
Summary Outsourcing of Information Technology (IT) services which are central to business strategy may be risky. Managers have made the outsourcing decision both to concentrate financially on the core competencies and to rid themselves of a troublesome and cost inefficient department. More recent research has, however, cast doubt on the promises of huge savings. In this paper, we consider the likelihood that outsourcing may lead to the loss of organisational knowledge - that organisations outsourcing their total Information Systems operations may also have lost irreplaceable tacit, cross-functional knowledge which subsisted within the minds of the professional systems analysts. The findings of our research revealed that expert systems analysts possess a unique organisational understanding and draw on this knowledge to operate efficiently in their environment. We present a model that will allow future researchers to build on our findings and examine whether outsourcing can lead to a loss of organisational memory.
Notes This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
ISBN 9780769514352
0769514359
Language eng
Field of Research 080610 Information Systems Organisation
HERDC Research category E1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2002, IEEE
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004699

Document type: Conference Paper
Collections: School of Information Systems
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