The role of information and communication technology in the urgent decision making process : a work in progress report

Peszynski, Konrad and Yoong, Pak 2002, The role of information and communication technology in the urgent decision making process : a work in progress report, in Enabling organisations and society through information systems : proceedings of the thirteenth Australasian Conference on Information Systems : 4-6 December 2002 Melbourne, Australia, School of Information Systems, Victoria University, Melbourne, Vic., pp. 1069-1079.

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Title The role of information and communication technology in the urgent decision making process : a work in progress report
Author(s) Peszynski, Konrad
Yoong, Pak
Conference name Australasian Conference on Information Systems (13th : 2002 : Melbourne, Vic.)
Conference location Melbourne, Vic.
Conference dates 4-6 Dec. 2002
Title of proceedings Enabling organisations and society through information systems : proceedings of the thirteenth Australasian Conference on Information Systems : 4-6 December 2002 Melbourne, Australia
Editor(s) Wenn, Andrew
McGrath, Michael
Burstein, Frada
Publication date 2002
Conference series Australasian Conference on Information Systems
Start page 1069
End page 1079
Total pages 11
Publisher School of Information Systems, Victoria University
Place of publication Melbourne, Vic.
Keyword(s) Information and communication technology
computer-mediated communication
decision making under urgency
Summary This paper reports part of a study that examines how members of a senior management team in a public sector organisation make decisions under urgency. Four regional managers, who are geographically dispersed around New Zealand were interviewed, either face-to-face or via telephone, regarding their experiences of decision making under urgency.

Preliminary results indicate that only three out of a possible seven steps of a conventional decision making process are used during the urgent decision making process. The study also shows that participants do not fully utilise the information and communication technology available during the decision making process. The implications the findings have for practice and research are discussed.
ISBN 1862726159
9781862726161
Language eng
Field of Research 080606 Global Information Systems
Socio Economic Objective 910406 Technological and Organisational Innovation
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2002, Konrad Janusz Peszynski and Pak Yoong
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004701

Document type: Conference Paper
Collection: School of Information and Business Analytics
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