The antecedents of satisfaction for superannuation fund members

McDonald, Heath, Vieceli, Julian and Darbyshire, Penny 2002, The antecedents of satisfaction for superannuation fund members, in Proceedings of BAM2002 British Academy of Management Annual Conference, British Academy of Management, London, England.

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Title The antecedents of satisfaction for superannuation fund members
Author(s) McDonald, Heath
Vieceli, Julian
Darbyshire, Penny
Conference name British Academy of Management Conference (2002 : London, England)
Conference location London, England
Conference dates 9-11 Sep. 2002
Title of proceedings Proceedings of BAM2002 British Academy of Management Annual Conference
Editor(s) [Unknown]
Publication date 2002
Total pages 13 p.
Publisher British Academy of Management
Place of publication London, England
Keyword(s) superannuation
customer retention
customer satisfaction
market research
Notes The theme for BAM 2002 was 'Fast-Tracking Performance through Partnerships'. The conference was held at Middlesex University.
Language eng
Field of Research 150503 Marketing Management (incl Strategy and Customer Relations)
HERDC Research category E1 Full written paper - refereed
ERA Research output type E Conference publication
Related work DU:30002182
Copyright notice ©2002, British Academy of Management
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004716

Document type: Conference Paper
Collection: School of Management and Marketing
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