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Accessible telecommunications information for people with communication impairment

Owens, Janet 2002, Accessible telecommunications information for people with communication impairment, in Technology and disability: research, design, practice and policy, RESNA, Arlington, Va., pp. 198-200.

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Title Accessible telecommunications information for people with communication impairment
Author(s) Owens, Janet
Conference name RESNA International Conference (25th: 2002 Jun. 27 - Jul 1: Minneapolis, Minn.)
Conference location Minneapolis, Minn.
Conference dates 27 June- 1 July. 2002
Title of proceedings Technology and disability: research, design, practice and policy
Editor(s) Simpson, Richard
Publication date 2002
Start page 198
End page 200
Publisher RESNA
Place of publication Arlington, Va.
Summary Study investigating the telecommunication information needs of people with communication disabilities in Australia. Participants were informed about the project through flyers, letters, e-mail, disability agency contacts, and Web sites. A survey with multiple choice and closed and open-ended items was developed. People with communication disabilities used a hard-copy survey format to facilitate completion. Sixty-five participants age eighteen and over from Victoria, Tasmania, South Australia, and Queensland completed the survey. Preliminary results of the study indicated that the participants requested six text-based adaptations: (1) make information clear and easy to read and understand, (2) use larger print, (3) highlight the key points, (4) use dot points, (5) use visual information, such as photos and communication symbols, and (6) provide a range of oral/audio and visual formats for information. The accessibility characteristics requested by the participants called for the development of text and Web-based formats, and for the development of inclusive design guidelines. The authors concluded that further investigation was required to determine the best possible method of making the information accessible.
ISBN 9780932101440
ISSN 0883-4741
Language eng
Field of Research 110321 Rehabilitation and Therapy (excl Physiotherapy)
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2002, RESNA
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Document type: Conference Paper
Collection: School of Health Sciences
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