An integrated information strategy for ecommerce for export : enhancing networking in an international business context
Castleman, Tanya, Cavill, Marina and Terrill, Les 2002, An integrated information strategy for ecommerce for export : enhancing networking in an international business context, in Fifteenth Bled Electronic Commerce Conference : e-reality: constructing the e-economy, Bled, Slovenia, June 17 - 19, 2002, Bled Electronic Commerce Conference, Bled, Slovenia, pp. 522-536.
Companies using electronic commerce to facilitate their export activities (EC4X) need information and support at all stages of their export development and eCommerce adoption. This need is especially pressing for small and medium enterprises (SMEs). This paper reports the findings of a study of EC4X information and support needs among a sample of Australian companies. Evidence from SMEs, business associations and the Victorian state government suggests that governments need to develop a strategy for cost-effective on-line EC4X material that incorporates both generic and specific information. On-line provision of information is an effective way to meet the needs of SMEs and is increasingly the preferred channel for government bodies seeking to promote EC4X capability. However, personal contacts and networks are still an essential part of international business. Thus, an effective government strategy will support the business networking and personal contacts so important to help SMEs develop both eCommerce and export activities.
Field of Research
080699 Information Systems not elsewhere classified
Socio Economic Objective
970108 Expanding Knowledge in the Information and Computing Sciences
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