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Analysis of stakeholder concerns with a view to avoid organisational conflict in B2B systems

Sarkar, Pradipta K. and Cybulski, Jacob 2002, Analysis of stakeholder concerns with a view to avoid organisational conflict in B2B systems, in Fifteenth Bled Electronic Commerce Conference : e-reality: constructing the e-economy, Bled, Slovenia, June 17 - 19, 2002, Bled Electronic Commerce Conference, Bled, Slovenia, pp. 727-745.

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Title Analysis of stakeholder concerns with a view to avoid organisational conflict in B2B systems
Author(s) Sarkar, Pradipta K.
Cybulski, Jacob
Conference name Bled Electronic Commerce Conference (15th : 2002 : Bled, Slovenia)
Conference location Bled, Slovenia
Conference dates 17-19 June 2002
Title of proceedings Fifteenth Bled Electronic Commerce Conference : e-reality: constructing the e-economy, Bled, Slovenia, June 17 - 19, 2002
Editor(s) Loebbecke, C.
Wigand, R.
Gricar, J.
Pucihar, A.
Lenart, G.
Publication date 2002
Conference series Bled Electronic Commerce Conference
Start page 727
End page 745
Total pages 19
Publisher Bled Electronic Commerce Conference
Place of publication Bled, Slovenia
Summary In recent years there has been a remarkable increase in information exchange between organizations due to changes in market structures and new forms of business relationships. The increase in the volume of business-to-business (B2B) transactions has contributed significantly to the expanding need for electronic systems that could effectively support communication between collaborating organizations. Examples of such collaborating systems include those that offer various types of business-to-business services, e.g. electronic commerce, electronic procurement systems, electronic links between legacy systems, or outsourced systems providing data processing services via electronic media. Development and running of B2B electronic systems has not been problem free. One of the most intractable issues found in B2B systems is the prevalence of inter-organisational conflict reported to exist and persists between the participants of interorganisational electronic networks. There have been very few attempts, however, to prescribe any practical method of detecting the antecedents of such conflict early in B2B development to facilitate smooth construction and the subsequent operation of B2B services. The research reported in this paper focuses on the identification and analysis of antecedent conflict in a joint process involving different organizations in a B2B venture. The proposed method involves identification of domain stakeholders, capturing and packaging their views and concerns into a reusable form, and the application of captured domain experience in B2B systems development. The concepts and methods introduced in this paper have been illustrated with examples drawn from our study of six web-enabled payroll systems.
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Language eng
Field of Research 080608 Information Systems Development Methodologies
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2002, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004768

Document type: Conference Paper
Collections: School of Information and Business Analytics
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.