IT and ecommerce outsourcing in small to medium-size enterprises in New Zealand : an exploratory research

Al-Qirim, Nabeel and Bathula, Hanoku 2002, IT and ecommerce outsourcing in small to medium-size enterprises in New Zealand : an exploratory research, in e-reality: constructing the e-economy : conference proceedings ; Fifteenth Bled Electronic Commerce Conference, Bled, Slovenia, June 17 - 19, 2002, [The Conference], [Bled, Slovenia], pp. 537-551.

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Title IT and ecommerce outsourcing in small to medium-size enterprises in New Zealand : an exploratory research
Author(s) Al-Qirim, Nabeel
Bathula, Hanoku
Conference name Bled Electronic Commerce Conference (15th : 2002 : Bled, Slovenia)
Conference location Bled, Slovenia
Conference dates 17-19 Jun. 2002
Title of proceedings e-reality: constructing the e-economy : conference proceedings ; Fifteenth Bled Electronic Commerce Conference, Bled, Slovenia, June 17 - 19, 2002
Editor(s) Loebbecke, C.
Wigand, R.
Gricar, J.
Pucihar, A.
Lenart, G.
Publication date 2002
Conference series Bled Electronic Commerce Conference
Start page 537
End page 551
Total pages 15
Publisher [The Conference]
Place of publication [Bled, Slovenia]
Keyword(s) information technology
electronic commerce
New Zealand SMEs
outsourcing
Summary In New Zealand, small to medium-sized enterprises (SMEs) play a very important role in the economy by their contribution to both employment and also to gross domestic product. Addressing issues pertinent to SMEs is of paramount importance in driving this sector forward. Information Technology (IT) emerges as one main enabler for SMEs in automating their operations, seeking new opportunities and enhancing their strategic business positioning in local and international markets. However, the dynamic nature of IT and inability of SMEs, due to problems inherent in their size and structure, makes it difficult for them to take appropriate decisions to benefit from the IT technologies. The advent of eCommerce (EC) has only compounded this problem. One way out of this complex situation is to outsource the IT and EC technology requirements by the SMEs. This study endeavours to identify the pattern of IT and EC outsourcing issues of SMEs within New Zealand. It reveals that the main driver for IT outsourcing is access to expertise and used mainly for maintenance purposes only. The study also identifies the problems in IT outsourcing and makes suggestions for further research in this crucial sector.
ISBN 9612321388
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004912

Document type: Conference Paper
Collection: School of Information and Business Analytics
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