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Development of an instrument to evaluate the quality of delivered information systems

Wilkin, Carla and Castleman, Tanya 2003, Development of an instrument to evaluate the quality of delivered information systems, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences : abstracts and CD-ROM of full papers : 6-9 January, 2003, Big Island, Hawaii, IEEE Computer Society, Los Alamitos, Calif., pp. 1-10.

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Title Development of an instrument to evaluate the quality of delivered information systems
Author(s) Wilkin, Carla
Castleman, Tanya
Conference name Hawaii International Conference on System Sciences (36th : 2003 : Big Island, Hawaii)
Conference location Big Island, Hawaii
Conference dates 6 - 9 January 2003
Title of proceedings Proceedings of the 36th Annual Hawaii International Conference on System Sciences : abstracts and CD-ROM of full papers : 6-9 January, 2003, Big Island, Hawaii
Editor(s) Sprague Jr., Ralph H.
Publication date 2003
Conference series Hawaii International Conference on System Sciences
Start page 1
End page 10
Publisher IEEE Computer Society
Place of publication Los Alamitos, Calif.
Summary Delivered information systems are an integral part of many organisations’ information technology infrastructure. Their dynamic nature creates new challenges, not the least of which is the need to measure the quality/effectiveness of these systems. Given the size of investment in these systems, it would be invaluable for business to formulate a fresh, simple, easy to administer, multi-dimensional instrument capable of measuring the quality of delivered information systems or applications. Such an instrument would provide a practical and efficient means to pinpoint areas that key stakeholders, ranging from end-users to managers, perceive as requiring attention. In this paper, we report on the development of one such instrument. This instrument addresses key areas of performance and uses multiple statements to enhance stakeholders’ understanding of these areas.
ISBN 0769518745
9780769518749
Language eng
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2002 IEEE
Persistent URL http://hdl.handle.net/10536/DRO/DU:30004969

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