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Functional group conflict in information systems development

Lamp, John, Altmann, Graeme and Hetherington, Timothy 2003, Functional group conflict in information systems development, in 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments, Edith Cowan University, Joondalup, W.A., pp. 1-8.

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Title Functional group conflict in information systems development
Author(s) Lamp, John
Altmann, Graeme
Hetherington, Timothy
Conference name Australasian Conference on Information Systems (14th : 2003 : Perth, W.A.)
Conference location Perth, Western Australia
Conference dates 26-28 November 2003
Title of proceedings 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments
Editor(s) Lethbridge, Nick
Publication date 2003
Conference series Australasian Conference on Information Systems
Start page 1
End page 8
Publisher Edith Cowan University
Place of publication Joondalup, W.A.
Keyword(s) AA10 [Behavioural Science] Conflic Resolution
BD01 [Social Environment] Social Issues
FD01 [IS Implementation] User/Analysts Differences
Summary This paper discusses how interpersonal conflict between IS developers and clients can disrupt IS projects.  It is suggested how potential problems can be avoided by getting the 'soft' factors right which can lead to improvements in information systems development (ISD) processes.  However little is being done in most organisations to review success from this perspective.  Measurement of ISD quality tends to favour the product rather than the human drivers that influence the development of the product.  Several ideas are put forward that can be used to resolve conflict and tp better involve stakeholders in the ISD process.
ISBN 0729805441
9780729805445
Language eng
Field of Research 150312 Organisational Planning and Management
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2003 The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005015

Document type: Conference Paper
Collections: School of Information Systems
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