Functional group conflict in information systems development
Lamp, John, Altmann, Graeme and Hetherington, Timothy 2003, Functional group conflict in information systems development, in 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments, Edith Cowan University, Joondalup, W.A., pp. 1-8.
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This paper discusses how interpersonal conflict between IS developers and clients can disrupt IS projects. It is suggested how potential problems can be avoided by getting the 'soft' factors right which can lead to improvements in information systems development (ISD) processes. However little is being done in most organisations to review success from this perspective. Measurement of ISD quality tends to favour the product rather than the human drivers that influence the development of the product. Several ideas are put forward that can be used to resolve conflict and tp better involve stakeholders in the ISD process.
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