A comparison of search functions and other navigational tools provided on government websites

Brenan, Calum and Wilkin, Carla 2003, A comparison of search functions and other navigational tools provided on government websites, in Building Society Through E-Commerce: e-Government, e-Business and e-Learning, CollECTeR LatAm editions, [Santiago, Chile], pp. 395-412.

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Title A comparison of search functions and other navigational tools provided on government websites
Author(s) Brenan, Calum
Wilkin, Carla
Conference name CollECTer LatAm. Conference (2003 : Santiago, Chile)
Conference location Santiago, Chile
Conference dates 29 Sep. - 1 Oct. 2003
Title of proceedings Building Society Through E-Commerce: e-Government, e-Business and e-Learning
Editor(s) Cerpa, Narciso
Bro, Per
Publication date 2003
Conference series CollECTer LatAm. Conference
Start page 395
End page 412
Publisher CollECTeR LatAm editions
Place of publication [Santiago, Chile]
Summary This paper reports the outcomes of a study that evaluated the effectiveness of search functions compared to other navigational tools available on government websites. The study used an observation exercise triangulated with a post observation interview. Results suggest that while there wasn't any significant difference in effectiveness between search functions and other navigational tools, the skill with which the search function is implemented and participants' familiarity with the website, are fundamental determinants of users' opinions. Implications of the findings for research and practice are discussed.
ISBN 9562918882
9789562918886
Language eng
Field of Research 080704 Information Retrieval and Web Search
Socio Economic Objective 890301 Electronic Information Storage and Retrieval Services
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005046

Document type: Conference Paper
Collection: School of Information and Business Analytics
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