Openly accessible

Transacting with citizens: Australian government policy, strategy and implementation of online tax lodgement

Chamberlain, Jeff and Castleman, Tanya 2003, Transacting with citizens: Australian government policy, strategy and implementation of online tax lodgement, in New paradigms in Organizations, Markets and Society, Proceedings of the 11th European Conference on Information Systems, ECIS, [Naples, Italy].

Attached Files
Name Description MIMEType Size Downloads
chamberlain-transactingwithcitizens-2003.pdf Published version application/pdf 46.68KB 19

Title Transacting with citizens: Australian government policy, strategy and implementation of online tax lodgement
Author(s) Chamberlain, Jeff
Castleman, Tanya
Conference name European Conference on Information Systems (ECIS) (11th: 2003: Naples, Italy)
Conference location Naples, Italy
Conference dates 16-21 June 2003
Title of proceedings New paradigms in Organizations, Markets and Society, Proceedings of the 11th European Conference on Information Systems
Editor(s) Mercurio,
Ciborra, Claudio
DeMarco,
Martinez, Marcello
Carignani,
Publication date 2003
Conference series European Conference on Information Systems
Total pages 10
Publisher ECIS
Place of publication [Naples, Italy]
Keyword(s) eGovernment
electronic service delivery
government on-line
electronic tax lodgement
Summary Many governments have shown leadership in encouraging their citizenry to conduct transactions on-line. The policies that underpin these initiatives refer to a blend of civic benefits and efficiency goals. They combine the rhetoric of customer service with social shaping through ‘government as model user’ and procedures that require online activities. Many initiatives are described as ‘electronic service delivery’, terms that indicate an intention to provide much more than an additional channel for government interaction with citizens. Australia, as an innovator in eGovernment is a good example of this approach and its national government has specified policy goals for its online strategy. In this paper we examine the case of one Australian online delivery initiative, electronic tax lodgement (e-tax) and consider how well that initiative has met the policy goals of the government. Combining insights from Rogers’ Diffusion of Innovation theory and political analysis, we outline potential difficulties that governments face in implementing ESD initiatives. Our conclusion from this case study is that the provision of good technology is only a small part of the ESD challenge. It shows how success of an ESD implementation may yield contradictory outcomes in terms of overall eGovernment strategies. This case highlights the need for long-term
implementation plans and integration of initiatives with broader government strategy.
Notes
Every reasonable effort has been made to ensure that permission has been obtained for items included in Deakin Research Online. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au

Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2003, ECIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005154

Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.

Versions
Version Filter Type
Access Statistics: 481 Abstract Views, 19 File Downloads  -  Detailed Statistics
Created: Mon, 07 Jul 2008, 09:46:08 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.