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Sustainable knowledge management systems: integration, personalisation and contextualisation

Lichtenstein, Sharman and Swatman, Paula 2003, Sustainable knowledge management systems: integration, personalisation and contextualisation, in Proceedings of the 11th European Conference on Information Systems, ECIS, [Naples, Italy], pp. 1-8.

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Title Sustainable knowledge management systems: integration, personalisation and contextualisation
Author(s) Lichtenstein, Sharman
Swatman, Paula
Conference name European Conference on Information Systems (11th : 2003 : Naples, Italy)
Conference location Naples, Italy
Conference dates 16-21 June 2003
Title of proceedings Proceedings of the 11th European Conference on Information Systems
Editor(s) [Unknown]
Publication date 2003
Conference series European Conference on Information Systems
Start page 1
End page 8
Publisher ECIS
Place of publication [Naples, Italy]
Keyword(s) knowledge management
email
Summary Many knowledge management (KM) systems have proven unsustainable to date, exhibiting low quantities and quality of knowledge, with systems falling into disuse. In this paper, we provide and explore a model for sustainable KM systems, focusing on the advantages to be gained from integrating knowledge work with everyday work practices, and enabling sensemaking through personalisation and contextualisation. We employ a discourse analysis of email as an exemplar of a sustainable KM system, thereby identifying a number of key characteristics for sustainable KM systems. Our model for sustainable KM systems adds to existing KM theory and, more immediately, assists companies by providing an understanding
of the kinds of characteristics likely to make KM systems more effective, and sustainable in the long term.
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2003, ECIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005156

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