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Utilisation of intranets for knowledge sharing : a socio-technical study

Lichtenstein, Sharman, Hunter, A. and Mustard, J. 2004, Utilisation of intranets for knowledge sharing : a socio-technical study, in ACIS 2004 : Proceedings of the 2004 Australasian Conference on Information Systems, Australasian Conference on Information Systems, Hobart, Tas., pp. 1-12.

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Title Utilisation of intranets for knowledge sharing : a socio-technical study
Author(s) Lichtenstein, Sharman
Hunter, A.
Mustard, J.
Conference name Australasian Conference on Information Systems (2004 : Hobart, Tasmania)
Conference location Hobart, Tasmania
Conference dates 1-3 Dec. 2004
Title of proceedings ACIS 2004 : Proceedings of the 2004 Australasian Conference on Information Systems
Editor(s) [Unknown]
Publication date 2004
Conference series Australasian Conference on Information Systems
Start page 1
End page 12
Total pages 12
Publisher Australasian Conference on Information Systems
Place of publication Hobart, Tas.
Keyword(s) intranet
knowledge sharing
knowledge management
Summary Although intranets appear to be ideal environments for employees to share knowledge quickly and efficiently, usage in practice appears limited. We report findings from two case studies that highlight three key issues limiting intranet utilisation for knowledge sharing: organisational structures and strategies, the impact of the receiver on sharer choices, and the availability of alternative channels for knowledge sharing. This study suggests that for companies to obtain more effective intranets, they need to better align organisational structures and strategies with intranet objectives, develop a comprehensive corporate communication plan, and find new ways to better link sharers with receivers’ knowledge needs.
Notes Reproduced with the kind permission of the copyright owner.
Language eng
Field of Research 080610 Information Systems Organisation
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2004, ACIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005310
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