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A hermeneutic analysis of the Denver international baggage handling system

Lukaitis, S. and Cybulski, Jacob 2004, A hermeneutic analysis of the Denver international baggage handling system, in Information systems foundations : constructing and criticising, ANU E Press, Canberra, A.C.T., pp. 1-16.

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Title A hermeneutic analysis of the Denver international baggage handling system
Author(s) Lukaitis, S.
Cybulski, Jacob
Conference name Information Systems Foundations ('Constructing and Criticising') Workshop (2004 : Canberra, A.C.T.)
Conference location Canberra, ACT
Conference dates 16-17 July 2004
Title of proceedings Information systems foundations : constructing and criticising
Editor(s) Hart, Dennis N.
Gregor, Shirley D.
Publication date 2004
Conference series Information Systems Foundations ('Constructing and Criticising') Workshop
Start page 1
End page 16
Total pages 16
Publisher ANU E Press
Place of publication Canberra, A.C.T.
Summary This paper attempts to demonstrate the principles of hermeneutics in an effort to understand factors affecting Information Systems (IS) projects. As hermeneutics provides a systematic method of interpreting text from multiple information sources, thus, Information Systems being prima facie defined and documented as text documents, are eminently suited for this mode of investigation. In this paper, we illustrate hermeneutics by analysing a sample case study document describing a well known project of Denver International Airport (DIA) Automated Baggage Handling System, which was extensively reported in IS and management press and studied by Montealegre and his colleagues (Montealegre, Nelson, Knoop, & Applegate, 1999, p553-554). As a result of the hermeneutic approach to the analysis of this document, a new "flexibility" factor has been discovered to play an important, yet unreported, role in the DIA system demise. In the DIA case, the observed flexibility factor influenced the quality of the interaction between the actors, the prevailing environment and the information systems.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 1920942203
9781920942205
Language eng
Field of Research 080610 Information Systems Organisation
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005432

Document type: Conference Paper
Collections: School of Information and Business Analytics
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.