IT outsourcing issues in Singapore : the vendor's perspective

Teo, Tze Luen and Chan, Caroline 2004, IT outsourcing issues in Singapore : the vendor's perspective, in ACIS 2004 : Proceedings of the 15th Australasian Conference on Information Systems, Australasian Conference on Information Systems, Hobart, Tas., pp. 1-10.

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Title IT outsourcing issues in Singapore : the vendor's perspective
Author(s) Teo, Tze Luen
Chan, Caroline
Conference name Australasian Conference on Information Systems (15th : 2004: Hobart, Tas.)
Conference location Hobart, Tasmania
Conference dates 1-3 December 2004
Title of proceedings ACIS 2004 : Proceedings of the 15th Australasian Conference on Information Systems
Editor(s) Elliot, S.
Williams, M.A.
Williams, S.
Pollard, C.
Publication date 2004
Conference series Australasian Conference on Information Systems
Start page 1
End page 10
Publisher Australasian Conference on Information Systems
Place of publication Hobart, Tas.
Keyword(s) IT
outsourcing
vendor
Singapore
Summary Most studies undertaken in the area of IT outsourcing seem to focus only on the customer’s perspective leaving a gap in knowledge about the vendor’s perspective. This study aims to correct this deficiency by investigating the views of four organisations providing IT services in Singapore, and comparing this to the current literature base of customer views. The findings showed that the vendor’s views about security, contract management and flexibility differed from the customer’s point of view. However, two issues, partnerships and vendor inexperience, seem to match the vendor issues found in this study. Additionally, two approaches were found to be used by vendors in the IT outsourcing activities, multiple-team approach and single-team approach. A multiple–team approach is likely to be used by vendors having a contract-based relationship and single-team approach is likely to be used by vendors having a partnership-based relationship.
ISBN 9781864876949
1864876948
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2004, ACIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005435

Document type: Conference Paper
Collection: School of Information and Business Analytics
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