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Project quality management for small and medium enterprises (SMEs) in trade

Fraunholz, Bardo and Unnithan, Chandana 2004, Project quality management for small and medium enterprises (SMEs) in trade, in Innovations through information technology : proceedings of the 2004 Information Resources Management Association International Conference, Idea Group, Hershey, Pa., pp. 221-224.

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Title Project quality management for small and medium enterprises (SMEs) in trade
Author(s) Fraunholz, Bardo
Unnithan, Chandana
Conference name Information Resources Management Association. Conference (2004 : New Orleans, La.)
Conference location New Orleans, La.
Conference dates 23-26 May, 2004
Title of proceedings Innovations through information technology : proceedings of the 2004 Information Resources Management Association International Conference
Editor(s) Khosrow-Pour, Mehdi
Publication date 2004
Conference series Information Resources Management Association International Conference
Start page 221
End page 224
Total pages 4 p.
Publisher Idea Group
Place of publication Hershey, Pa.
Summary Managing project quality is becoming focal issue in major enterprises as popular quality programs from International Standard Organization (ISO) such as ISO9000 certification processes gain momentum. Large organizations as well as small-medium enterprises (SMEs) seem to implement this program, albeit for varied reasons. In this paper, we have reported the findings from an action research project conducted in SMEs who are implementing quality management. The findings indicate that external pressures such as regulations, competition and perceived success - defined on their own parameters, may be the drivers and the certification does not necessarily result in better performance. We are in the process of developing a cost-effective guideline/framework - based on this research, for SMEs involved in the certification process. In addition, the results are aimed at informing academia as well as certification bodies of specific concerns with SMEs.
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ISBN 1591402611
9781591402619
Language eng
Field of Research 150313 Quality Management
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2004, Idea Group
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005437

Document type: Conference Paper
Collections: School of Information and Business Analytics
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.