Project quality management for small and medium enterprises (SMEs) in trade
Fraunholz, Bardo and Unnithan, Chandana 2004, Project quality management for small and medium enterprises (SMEs) in trade, in Innovations through information technology : proceedings of the 2004 Information Resources Management Association International Conference, Idea Group, Hershey, Pa., pp. 221-224.
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Innovations through information technology : proceedings of the 2004 Information Resources Management Association International Conference
Information Resources Management Association International Conference
Place of publication
Managing project quality is becoming focal issue in major enterprises as popular quality programs from International Standard Organization (ISO) such as ISO9000 certification processes gain momentum. Large organizations as well as small-medium enterprises (SMEs) seem to implement this program, albeit for varied reasons. In this paper, we have reported the findings from an action research project conducted in SMEs who are implementing quality management. The findings indicate that external pressures such as regulations, competition and perceived success - defined on their own parameters, may be the drivers and the certification does not necessarily result in better performance. We are in the process of developing a cost-effective guideline/framework - based on this research, for SMEs involved in the certification process. In addition, the results are aimed at informing academia as well as certification bodies of specific concerns with SMEs.
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Field of Research
150313 Quality Management
Socio Economic Objective
970115 Expanding Knowledge in Commerce, Management, Tourism and Services
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