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Intentions and perceptions : the emerging gaps between web system designers and users

Caruana, Elissa, Wilkin, Carla and Cybulski, Jacob 2004, Intentions and perceptions : the emerging gaps between web system designers and users, in ACIS 2004 : Proceedings of the 15th Australasian Conference on Information Systems, Australasian Conference on Information Systems, Hobart, Tas., pp. 1-10.

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Title Intentions and perceptions : the emerging gaps between web system designers and users
Author(s) Caruana, Elissa
Wilkin, Carla
Cybulski, Jacob
Conference name Australasian Conference on Information Systems (15th: 2004: Hobart, Tas.)
Conference location Hobart, Tasmania
Conference dates 1-3 December 2004
Title of proceedings ACIS 2004 : Proceedings of the 15th Australasian Conference on Information Systems
Editor(s) Elliot, S.
Williams, M.A.
Williams, S.
Pollard, C.
Publication date 2004
Conference series Australasian Conference on Information Systems
Start page 1
End page 10
Publisher Australasian Conference on Information Systems
Place of publication Hobart, Tas.
Keyword(s) web developers
end-users
web system features
use
perceptions
Summary In recent years, organisations have been increasingly developing web systems as portals through which B2C or B2B eCommerce is conducted. Many such systems suffer from inadequacy in function, form and quality. While such deficiencies are quite commonly encountered in traditional software systems, in the case of web systems, the problems are magnified by the emerging gaps in designers' intentions and the expectation of a global, and frequently grossly misunderstood, user. In this paper we therefore present an approach to investigating the gaps in perceptions between web developer’s intentions and end-users expectations and the subsequent use of web system features. Furthermore, we empirically investigated B2C web systems and determined several useful approaches to practical evaluation of the degree of cohesion between designer and user views of the system.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 1864876948
9781864876949
Language eng
Field of Research 080608 Information Systems Development Methodologies
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2004, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005439

Document type: Conference Paper
Collections: School of Information and Business Analytics
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