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Emerging issues in after-sales enterprise information technology support using web-based Self-service systems

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross 2005, Emerging issues in after-sales enterprise information technology support using web-based Self-service systems, in Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), Australasian Chapter of the Association for Information Systems, Sydney, N.S.W..

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Title Emerging issues in after-sales enterprise information technology support using web-based Self-service systems
Author(s) Cooper, Vanessa
Lichtenstein, Sharman
Smith, Ross
Conference name Australasian Conference on Information Systems
Conference location Manly, N.S.W.
Conference dates 30 November-2 December 2005
Title of proceedings Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005)
Editor(s) [Unknown]
Publication date 2005
Conference series Australasian Conference on Information Systems
Publisher Australasian Chapter of the Association for Information Systems
Place of publication Sydney, N.S.W.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 9780975841709
097584170X
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005644

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