Openly accessible

Emerging issues in after-sales enterprise information technology support using web-based Self-service systems

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross 2005, Emerging issues in after-sales enterprise information technology support using web-based Self-service systems, in Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), Australasian Chapter of the Association for Information Systems, Sydney, N.S.W..

Attached Files
Name Description MIMEType Size Downloads
lichtenstein-emergingissues-2005.pdf Published version application/pdf 323.95KB 49

Title Emerging issues in after-sales enterprise information technology support using web-based Self-service systems
Author(s) Cooper, Vanessa
Lichtenstein, Sharman
Smith, Ross
Conference name Australasian Conference on Information Systems
Conference location Manly, N.S.W.
Conference dates 30 November-2 December 2005
Title of proceedings Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005)
Editor(s) [Unknown]
Publication date 2005
Conference series Australasian Conference on Information Systems
Publisher Australasian Chapter of the Association for Information Systems
Place of publication Sydney, N.S.W.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 9780975841709
097584170X
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005644

Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.

Versions
Version Filter Type
Access Statistics: 425 Abstract Views, 53 File Downloads  -  Detailed Statistics
Created: Mon, 07 Jul 2008, 09:52:18 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.