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The impact of communications and understanding on the success of business/IT alignment

Cybulski, Jacob and Lukaitis, Stasys 2005, The impact of communications and understanding on the success of business/IT alignment, in Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), November 30 - December 2, 2005, Sydney, Australia, Australasian Chapter of the Association for Information Systems, Sydney, N.S.W..

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Title The impact of communications and understanding on the success of business/IT alignment
Author(s) Cybulski, Jacob
Lukaitis, Stasys
Conference name Australasian Conference on Information Systems (16th : 2005 : Sydney, Australia)
Conference location Manly, Australia
Conference dates 30 November-2 December 2005
Title of proceedings Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), November 30 - December 2, 2005, Sydney, Australia
Editor(s) Campbell, Bruce
Underwood, Jim
Bunker, Deborah
Publication date 2005
Conference series Australasian Conference on Information Systems
Publisher Australasian Chapter of the Association for Information Systems
Place of publication Sydney, N.S.W.
Keyword(s) strategic alignment model
communications between stakeholders
understanding
hermeneutics
Summary This article reports on an investigation of IS stakeholders communication and mutual understanding, and their impact on the success of business / IT alignment. In particular, by following a hermeneutic study of transcripts of two focus groups and several interviews conducted with senior business and IT executives, the paper explores the issues of modern business context and practices, project scope and structure, trust, language and nomenclature, and the barriers to the effective stakeholder communication and  understanding. The study results are finally compared against the standard model of business and IT alignment. The main unexpected finding being executives' pre-occupation with issues of "marginal" value to the alignment model, such as day-to-day management of communicative and understanding effectiveness, as opposed to the fundamental issues of strategy and infrastructure fit.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 097584170X
9780975841709
Language eng
Field of Research 080699 Information Systems not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30005805

Document type: Conference Paper
Collections: School of Information and Business Analytics
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.