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Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross 2006, Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective, in Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006, Australasian Conference on Information Systems, Sydney, N.S.W..

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Title Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective
Author(s) Cooper, Vanessa
Lichtenstein, Sharman
Smith, Ross
Conference name Australasian Conference on Information Systems (17th : 2006 : Adelaide, Australia)
Conference location Adelaide, South Australia
Conference dates 6-8 December 2006
Title of proceedings Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006
Editor(s) [Unknown]
Publication date 2006
Conference series Australasian Conference on Information Systems
Publisher Australasian Conference on Information Systems
Place of publication Sydney, N.S.W.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 9780975841716
Language eng
Field of Research 080609 Information Systems Management
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2006, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006078

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.