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Managing academic support for international students: the appropriateness of a learning support unit in an Australian tertiary institution

Chung, Mona, Kelliher, Martin and Smith, Wendy 2006, Managing academic support for international students: the appropriateness of a learning support unit in an Australian tertiary institution, in Proceedings of the 17th ISANA International Education Conference, ISANA International Education Association Inc., The Gap, Qld., pp. 1-27.

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Title Managing academic support for international students: the appropriateness of a learning support unit in an Australian tertiary institution
Author(s) Chung, Mona
Kelliher, Martin
Smith, Wendy
Conference name ISANA International Education Conference (17th : 2006 : Sydney, N.S.W.)
Conference location Sydney, New South Wales
Conference dates 5-8 December 2006
Title of proceedings Proceedings of the 17th ISANA International Education Conference
Editor(s) Thiessen, Sam
Publication date 2006
Conference series ISANA International Education Conference
Start page 1
End page 27
Publisher ISANA International Education Association Inc.
Place of publication The Gap, Qld.
Keyword(s) educational support
international students
higher education
Summary The higher education environment in Australia has undergone a radical change since the 1980s with the phenomenal increase in the intake of international students, particularly from what are referred to as Confucian Heritage Cultures (CHC): China, Korea, Japan, Malaysia and Singapore. Students from these countries view the Australian higher education system very favourably. The present increase in the proportion of full-fee paying students at Australian universities is also a result of decreasing government funding to the Australian higher education sector, which has now risen to be one of the most important elements of the Australian economy. These push-pull factors have drawn more Australian tertiary institution providers into the market place, as they seek more international student enrolments for their domestic campuses and also establish campuses overseas. Potential higher education students are becoming more discerning in their choices and are choosing learning environments that offers them both relevant and stimulating educational experiences and good qualifications, along with a range of both IT and academic support services that cater to their individual learning needs. Increasing competition, both within Australia and internationally, calls for a focus on student satisfaction in order to sustain the existence of the providers. This paper addresses the issue of what international students seek in terms of academic support and demonstrates that present levels of cost efficient services by Australian higher education providers, generally characterized by IT and language support services, are inadequate and do not meet the specific needs of the students.
Notes Reproduced with the specific permission of the copyright owner
Language eng
Field of Research 150305 Human Resources Management
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2006, ISANA International Education Association Inc.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006184

Document type: Conference Paper
Collections: School of Management and Marketing
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