Consumer complainants amongst internet users: an exploratory study with an agenda for further research

Volkov, Michael 2003, Consumer complainants amongst internet users: an exploratory study with an agenda for further research, in IAE-B 2003 : 3rd Annual International Academy of E-Business Conference Proceedings : The Future of E-Business New Vision and Developments, International Academy of E-Business, [Nacogdoches, Texas], pp. 146-148.

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Title Consumer complainants amongst internet users: an exploratory study with an agenda for further research
Author(s) Volkov, MichaelORCID iD for Volkov, Michael orcid.org/0000-0002-2459-4515
Conference name International Academy of E-Business Conference (3rd : 2003 : Melbourne, Australia)
Conference location Melbourne, Australia
Conference dates 3-7 January 2003
Title of proceedings IAE-B 2003 : 3rd Annual International Academy of E-Business Conference Proceedings : The Future of E-Business New Vision and Developments
Editor(s) Van Beveren, John
Publication date 2003
Start page 146
End page 148
Publisher International Academy of E-Business
Place of publication [Nacogdoches, Texas]
Summary The Internet has had a greater impact on consumer behaviour than any other innovation in recent years. Previous research has identified certain demographic traits of consumer who complain yet these demographic triggers are markedly different to the demographic profile of Internet users. This leads to the generation of several research questions that need to be considered to enable the development of effective strategies that need to be implemented to deal with the issues raised by this most important group of stakeholders - the users.
Notes Published in the E-Business Review, the International Journal of eStrategy Management 2003
ISBN 0970795521
9780970795526
ISSN 1550-7793
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category E1.1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2003, International Academy of E-Business
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006206

Document type: Conference Paper
Collections: School of Management and Marketing
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