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Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships

Robertson, Nichola and Bove, Liliana L. 2003, Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships, in SERVSIG Services Research Conference : proceedings, American Marketing Association, Chicago, Ill..

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Title Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships
Author(s) Robertson, Nichola
Bove, Liliana L.
Conference name SERVSIG Services Research Conference (2003 : France)
Conference location France
Conference dates 12-14 June 2003
Title of proceedings SERVSIG Services Research Conference : proceedings
Editor(s) Fish, Michel
Publication date 2003
Series Proceedings series (American Marketing Association)
Publisher American Marketing Association
Place of publication Chicago, Ill.
ISSN 1537-1034
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006213

Document type: Conference Paper
Collections: Deakin Graduate School of Business
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