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Consumer choice, information product quality, and market implications

Kazakevitch, Gennadi and Torlina, Luba 2003, Consumer choice, information product quality, and market implications. In Andersen, Kim Viborg, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels (ed), Seeking success in e-business: a multidisciplinary approach, Kluwer Academic Publishers, Boston, Mass., pp.403-420.

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Title Consumer choice, information product quality, and market implications
Author(s) Kazakevitch, Gennadi
Torlina, Luba
Title of book Seeking success in e-business: a multidisciplinary approach
Editor(s) Andersen, Kim Viborg
Elliot, Steve
Swatman, Paula
Trauth, Eileen
Bjorn-Andersen, Niels
Publication date 2003
Series International Federation for Information Processing (Series) ; 123
Chapter number 23
Total chapters 35
Start page 403
End page 420
Total pages 18
Publisher Kluwer Academic Publishers
Place of Publication Boston, Mass.
Summary The paper concerns with the peculiarities of consumer choice in information product markets. This is a multidisciplinary study based on both information system research and microeconomic theory. An extension is introduced to the conventional general theory of consumer choice for explicitly taking into account the impact of information product quality on consumer behaviour. Multiple quality characteristics, considered against the price of product, are an essential reason for consumer choice of high tech product in general and information product in particular. We assume that consumers are able to aggregate their preferences of multiple product characteristics into a product preference order. On the supply side, the product quality characteristics incur costs. In the case of information product, those costs are the costs of the first copy, and marginal costs are near zero. All of the above constitute the distinctive characteristics of the competitive mechanism in the digital economy and in information product markets. A model, based on the game theory is used to consider two special cases. The first one deals with monopolistic competition for a share of the market with a limited number of customers. Conditions are derived for IT firm survival. The second one considers conditions at which a monopoly is able to successfully introduce a new version if its information product.
ISBN 1402074506
Language eng
Field of Research 150399 Business and Management not elsewhere classified
HERDC Research category B1 Book chapter
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Document type: Book Chapter
Collection: School of Information and Business Analytics
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