Future considerations for the training and development of Australian quality managers

Stewart, Deb and Waddell, Dianne 2003, Future considerations for the training and development of Australian quality managers, TQM magazine, vol. 15, no. 1, pp. 37-42, doi: 10.1108/09544780310454439.

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Title Future considerations for the training and development of Australian quality managers
Author(s) Stewart, Deb
Waddell, Dianne
Journal name TQM magazine
Volume number 15
Issue number 1
Start page 37
End page 42
Publisher MCB University Press (Emerald)
Place of publication Bradford, England
Publication date 2003
ISSN 0954-478X
Keyword(s) quality
management development
Summary Adequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. This study reports on a survey of 235 Australian quality managers to determine their perceptions of their training and development needs, the extent to which these were being met, and their views on the future of their discipline. The study found that there was a general lack of systematization, most programs were short-term and delivered by a fragmented set of providers. Many managers had received no training in the past 5 years. While the respondents were generally satisfied with the training they had received, there was evidence that their insight into their own needs was imperfect. The respondents were divided between those who thought quality management would remain a discrete field and those who saw it being absorbed by other management systems. The challenges of developing an appropriate training and development regime in this environment are discussed.
Language eng
DOI 10.1108/09544780310454439
Field of Research 150399 Business and Management not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30006606

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