Justice-based service recovery in a service guarantee context

McQuilken, Lisa and Bednall, D. 2007, Justice-based service recovery in a service guarantee context, Journal of the international society of business disciplines, vol. 3, no. 1, pp. 76-89.


Title Justice-based service recovery in a service guarantee context
Author(s) McQuilken, Lisa
Bednall, D.
Journal name Journal of the international society of business disciplines
Volume number 3
Issue number 1
Start page 76
End page 89
Publisher International Society of Business Disciplines
Place of publication Maryville, MO
Publication date 2007
ISSN 1930-496X
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30007280

Document type: Journal Article
Collection: School of Management and Marketing
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