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Dynamic knowledge integration in socio-technical networks: an interpretive study of intranet use for knowledge integration

Lichtenstein, Sharman, Parker, Craig and Hunter, A. 2007, Dynamic knowledge integration in socio-technical networks: an interpretive study of intranet use for knowledge integration, Journal of information & knowledge management, vol. 6, no. 2, pp. 1-13.

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Title Dynamic knowledge integration in socio-technical networks: an interpretive study of intranet use for knowledge integration
Author(s) Lichtenstein, Sharman
Parker, Craig
Hunter, A.
Journal name Journal of information & knowledge management
Volume number 6
Issue number 2
Start page 1
End page 13
Publisher World Scientific
Place of publication River Edge, N.J.
Publication date 2007-06
ISSN 0219-6492
Keyword(s) knowledge integration
socio-technical networks
intranets
knowledge sharing
computer Science
economics, finance and management
Summary A major challenge facing firms competing in electronic business markets is the dynamic integration of knowledge within and beyond the firm, enabled by internet-based infrastructure and emergent fluid socio-technical networks. This paper explores how social actors dynamically employ intranets to integrate formal and informal knowledge within evolving socio-technical networks that emerge, permeate and extend beyond the organisational boundary. The paper presents two case studies that illustrate how static intranets can be useful for dynamically integrating knowledge when they are interwoven with other knowledge channels such as e-mail through which flows the informal knowledge needed to make sense of and situate formal organisational knowledge. The findings suggest that businesses should carefully examine how employees integrate intranets with other channels in their work, and the shaping of knowledge outcomes that flows from such use. There are practical implications for the proper skilling of thepeople who share and integrate knowledge in this way. The paper also provides a framework for dynamic knowledge integration in socio-technical networks, which can help underpin future research in this area.
Notes Electronic version of an article published as Journal of Information & Knowledge Management, Volume 6, Issue 2, 2007, pp. 1-13. Article DOI:10.1142/S021964920700172X.
© 2007, World Scientific Publishing Company. http://www.worldscinet.com
Language eng
Field of Research 080609 Information Systems Management
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2007, World Scientific Publishing Co.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30007762

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