Providing health services to migrants and refugees settling in Victoria, Australia: an analysis of the complexity, cost and policy implications for public health

Renzaho, Andre 2007, Providing health services to migrants and refugees settling in Victoria, Australia: an analysis of the complexity, cost and policy implications for public health, International journal of migration, health and social care, vol. 3, no. 4, pp. 31-43.


Title Providing health services to migrants and refugees settling in Victoria, Australia: an analysis of the complexity, cost and policy implications for public health
Author(s) Renzaho, Andre
Journal name International journal of migration, health and social care
Volume number 3
Issue number 4
Start page 31
End page 43
Publisher Pavillion Publishing Ltd
Place of publication Brighton, East Essex, United Kingdom
Publication date 2007-12
ISSN 1747-9894
2042-8650
Keyword(s) Emigration and immigration
Emigration and immigration
Immigrants -- Health and hygiene
Summary The aim of the research was to identify factors related to the increased costs of providing health services to clients from a non-English speaking background (NESB), using a cross-sectional analysis of the administrative records of clients using community health services in the Northern Metropolitan region of Melbourne for the 2001/2002 financial year. The higher cost of providing services to NESB clients was influenced by four factors: increased consultation time, group attendance to an appointment, increased interpreting costs and the type of service provider. Family members and multilingual staff play a significant role in providing informal interpreting services or low-cost support for NESB consultants, and these activities should receive appropriate support. Additional funding is needed to support interpreting requirements when dealing with the health needs of NESB clients.
Language eng
Field of Research 111708 Health and Community Services
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2007, Pavilion Journals (Brighton) Ltd
Persistent URL http://hdl.handle.net/10536/DRO/DU:30007817

Document type: Journal Article
Collection: School of Health and Social Development
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