Using protocol analysis to explore the creative requirements engineering process
Nguyen, Lemai and Shanks, Graeme 2006, Using protocol analysis to explore the creative requirements engineering process, in Information Systems Foundations: Theory, Representation and Reality Papers from the Information Systems Foundations Workshop 2006, ANU E Press, Canberra, ACT.
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Information Systems Foundations: Theory, Representation and Reality Papers from the Information Systems Foundations Workshop 2006
Dennis N. Hart and Shirley D. Gregor
Information Systems Foundations Workshop
ANU E Press
Place of publication
Protocol analysis is an empirical method applied by researchers in cognitive psychology and behavioural analysis. Protocol analysis can be used to collect, document and analyse thought processes by an individual problem solver. In general, research subjects are asked to think aloud when performing a given task. Their verbal reports are transcribed and represent a sequence of their thoughts and cognitive activities. These verbal reports are analysed to identify relevant segments of cognitive behaviours by the research subjects. The analysis results may be cross-examined (or validated through retrospective interviews with the research subjects). This paper offers a critical analysis of this research method, its approaches to data collection and analysis, strengths and limitations, and discusses its use in information systems research. The aim is to explore the use of protocol analysis in studying the creative requirements engineering process.
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