Has quality management run its course? Views from the field

Stewart, Deb and Waddell, Dianne 2007, Has quality management run its course? Views from the field, in ANZAM 2007 : Managing our intellectual and social capital, Promaco Conventions, Canning Bridge, W.A., pp. 1-10.

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Title Has quality management run its course? Views from the field
Author(s) Stewart, Deb
Waddell, Dianne
Conference name Australian and New Zealand Academy of Management Conference (21st : 2007 : Sydney, N.S.W.)
Conference location Sydney, N.S.W.
Conference dates 4-7 December 2007
Title of proceedings ANZAM 2007 : Managing our intellectual and social capital
Editor(s) Chapman, Ross
Publication date 2007
Conference series Australian and New Zealand Academy of Management Conference
Start page 1
End page 10
Total pages 10
Publisher Promaco Conventions
Place of publication Canning Bridge, W.A.
Keyword(s) quality education and training
quality management
quality managers
TQM
Summary The aim of this paper is to assess and reflect on, through the perspectives of Australian Quality practitioners, the current status of quality management; whether there had been any significant and recent shift in their roles and responsibilities; and if there had been any improvement in the extent to which their development and training needs were being fulfilled. This paper sets out to identify the roles, responsibilities, and training and development needs of Australian quality managers and what impact these may be having on the current 'quality agenda' of organisations in Australia. In light of these findings this paper focuses on the HR people aspects of QM implementation (e.g. development of a quality culture; learning, training and development; leadership and management commitment and support) and the significance of these aspects for sustainable QM implementation. Recent literature On QM implementation and the findings of three previously conducted surveys (Waddell 1998; Waddell and Mallen 2001; and Stewart and Waddell 2003) have been integrated with the findings of this research.
Notes Reproduced with the specific permission of the copyright owner.
ISBN 1863081402
9781863081405
Language eng
Field of Research 150313 Quality Management
HERDC Research category E1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2007, ANZAM
Persistent URL http://hdl.handle.net/10536/DRO/DU:30008131

Document type: Conference Paper
Collections: School of Management and Marketing
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