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A virtual salesperson

Marriott, Andrew, Pockaj, Roberto and Parker, Craig 2001, A virtual salesperson, in Internet commerce and software agents: cases, technologies and opportunities, Idea Publishing Group, Hershey, Pa., pp.290-315.

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Title A virtual salesperson
Author(s) Marriott, Andrew
Pockaj, Roberto
Parker, Craig
Title of book Internet commerce and software agents: cases, technologies and opportunities
Editor(s) Rahman, S.
Bignall, R.
Publication date 2001
Chapter number 16
Total chapters 20
Start page 290
End page 315
Total pages 26
Publisher Idea Publishing Group
Place of Publication Hershey, Pa.
Keyword(s) AI
artificial intelligence
B2C e-commerce
business to consumers
end users
facial animation
graphical user interface
GUI, software agents
Summary This chapter describes the use of a graphical humane interface - a Virtual Salesperson. The face of the Virtual Salesperson is a generic Facial Animation Engine developed at the University of Genova in Italy and uses a 3-D computer graphics model based on the MPEG-4 standard supplemented by Cyberware scans for facial detail. The appearance of the head may be modified by Facial Definition Parameters to more accurately model the required visage allowing one model to represent many different Talking Heads. The “brain” of the Virtual Salesperson, developed at Curtin University, integrates natural language parsing, text to speech synthesis, and artificial intelligence systems to produce a “bot” capable of helping a user through a question/answer sales enquiry. The Virtual Salesperson is a specific example of a generic Human Computer Interface - a Talking Head.
Notes
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ISBN 1930708017
9781930708013
Language eng
Field of Research 080111 Virtual Reality and Related Simulation
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category B1 Book chapter
ERA Research output type B Book chapter
Copyright notice ©2001, Idea Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30008254

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