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Identifying supply chain management and e-commerce opportunities at PaperCo Australia

Fowler, Danielle, Swatman, Paula M.C. and Parker, Craig 2002, Identifying supply chain management and e-commerce opportunities at PaperCo Australia, in Cases on global IT applications and management: successes and pitfalls, Idea Group Publishing, Hershey, Pa., pp.252-276.

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Title Identifying supply chain management and e-commerce opportunities at PaperCo Australia
Author(s) Fowler, Danielle
Swatman, Paula M.C.
Parker, Craig
Title of book Cases on global IT applications and management: successes and pitfalls
Editor(s) Tan, Felix, B.
Publication date 2002
Chapter number 13
Total chapters 14
Start page 252
End page 276
Total pages 25
Publisher Idea Group Publishing
Place of Publication Hershey, Pa.
Keyword(s) CRM
customer relationship management
EDI
electronic data interchange
manufacturing industry
outsourcing
quick response
small to medium-sized enterprises
SME
supply chain management
technology Infras
process improvement
Summary Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations have the opportunity to use this enabling infrastructure to exchange other, more varied types of information than traditional electronic data interchange (EDI) messages. This is especially true of companies with global operations and interests, which lead to a more diverse set of trading activities. This case presents the experiences of a large Australian paper products manufacturer in implementing an electronic document exchange strategy for supply chain management, including the drivers for change which spurred their actions, and describes the issues associated with trying to support existing and future requirements for document exchange across a wide variety of trading partners. The experiences of PaperCo will be relevant to organizations with diverse trading partners, especially small to medium enterprises (SMEs).
Notes
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ISBN 1930708165
9781930708167
Language eng
Field of Research 080612 Interorganisational Information Systems and Web Services
Socio Economic Objective 970108
HERDC Research category B1 Book chapter
ERA Research output type B Book chapter
Copyright notice ©2002, Idea Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30008260

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