E-government in developing countries: a Sri Lankan experience

Samaratunge, R. and Waddell, Dianne 2004, E-government in developing countries: a Sri Lankan experience, in E-business innovation and change management, Idea Group Inc., Hershey, Pa., pp.137-151.

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Title E-government in developing countries: a Sri Lankan experience
Author(s) Samaratunge, R.
Waddell, Dianne
Title of book E-business innovation and change management
Editor(s) Singh, Mohini
Waddell, Dianne
Publication date 2004
Chapter number 11
Total chapters 15
Start page 137
End page 151
Total pages 15
Publisher Idea Group Inc.
Place of Publication Hershey, Pa.
Summary Even though there is an emerging literature on information age reform of the public sector, research focused on potential and problems related to introduction of information-based reforms in developing countries is still limited. Thus in this chapter, experience in one developing country, Sri Lanka, is examined. Problems related to information-based technology is analysed and the lacuna in the literature is narrowed. It is argued that despite the great potential for IT in enhancing effective and efficient public sector in Sri Lanka, there are a number of difficulties hindering the development of computerised information systems. The upgrading of infrastructure facilities in Sri Lanka is long overdue. A lack of competent and committed individuals who could provide effective guidance in developing IT services in the public sector is another concern. The issues such as appropriate training, attractive promotion systems and remunerations for public officials need to be addressed urgently. Reforming existing organizational structures and changing officials' attitudes towards change are essential. The increasing public awareness of the potential of IT services enhancing the quality and timeliness of the public service is essential.


ISBN 1591402131
9781591402138
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1 Book chapter
Copyright notice ©2004, Idea Group Inc.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30008288

Document type: Book Chapter
Collections: School of Management and Marketing
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